Privacy Policy

Freeber LLC
30 N. Gould St., Ste R, Sheridan, WY 82801, United States
Website: https://www.freeberischeaper.com
Email: usalackor@gmail.com

Last updated: July 17, 2026

Freeber LLC (“Freeber”, “the Company”, “we”, “us” or “our”) is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use, share, retain and protect it, and what choices you have.

This Privacy Policy applies to our website at www.freeberischeaper.com and to our mobile applications: the iOS Driver application, the iOS Customer application, the Android Driver application and the Android Customer application (together with the website, the “Service”).

By accessing or using the Service, you confirm that you have read and understood this Privacy Policy and our Terms of Use, available here: https://www.freeberischeaper.com/terms-and-conditions/

The Service is offered in the United States only and is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at usalackor@gmail.com and we will delete it.

1. Definitions

The following definitions apply to this Privacy Policy:

Account means a unique account created for you to access the Service or parts of it.

Applications means our iOS Driver, iOS Customer, Android Driver and Android Customer applications.

Cookies means small files placed on your computer or other device by a website, containing information about your browsing activity.

Customer (also “Passenger”) means an individual who registers to request rides through the Service.

Device means any device that can access the Service, such as a computer, mobile phone or tablet.

Driver means an individual who registers to provide transportation services through the Service.

IP Address means a numeric identifier assigned to every device connected to the internet, often used to approximate the location of a device’s connection to the internet.

Personal Data means any information relating to an identified or identifiable individual.

Service means the website and the Applications, collectively.

Service Provider means any natural or legal person that processes data on our behalf, including third-party companies or individuals engaged by us to provide, maintain, support or analyze the Service.

Usage Data means data collected automatically, generated either by your use of the Service or by the Service infrastructure itself, such as the duration of a page visit.

Website means www.freeberischeaper.com.

You means the individual using the Service, or the company or other legal entity on whose behalf such an individual uses the Service.

2. Data We Collect

Account and Contact Data:

We collect the following from all users: first name and last name; email address; phone number; address, city, state and ZIP code; profile photograph; account credentials and account settings; and language and notification preferences.

Driver Data:

In addition to the above, we collect the following from Drivers as part of onboarding and ongoing compliance: driver’s license; vehicle registration; vehicle insurance certificate and any additional insurance documentation; photograph of the vehicle; photograph of the driver; vehicle details such as make, model, year, color and license plate; background check information and the data required to run a background check; where the vehicle is owned by a company or borrowed, additional documents evidencing the right to operate that vehicle; operating permits and any other documentation required by applicable law or by us; and driver status, availability, acceptance and cancellation records and completed trip records.

Location Data:

For Passengers, we collect pickup location, destination and location while the app is in use, in order to request rides, match you with a nearby Driver, estimate fares and arrival times and display trip progress.

For Drivers, we collect precise location while you are logged in and available or on a trip, including in the background and when the app is not in active use, so that we can match you with ride requests, provide navigation and route optimization, track trips, calculate fares, support passengers, prevent fraud and support safety.

Location data is also used for trip records, dispute resolution, fraud prevention and safety purposes. You can disable location access in your device settings, but the Service cannot function without it.

Ride and Trip Data:

We collect ride requests, accepted and cancelled rides; pickup and drop-off points; the route travelled and navigation data; timestamps for request, acceptance, arrival, start and end; estimated and actual arrival times; fare, tips, tolls, fees and receipts; the Driver and Passenger associated with each trip; ratings and reviews you give and receive; and lost property reports.

Payment Data:

Payments are processed by Stripe, Inc. We do not store full card numbers on our systems. Stripe collects and processes your card or bank details directly under its own privacy policy, available at https://stripe.com/privacy. We receive and retain limited payment information such as the payment method type, the last four digits of the card, the cardholder name, the transaction amount and status, and payout details for Drivers.

Communications Data:

We collect messages you exchange with our customer support by email, SMS or in-app; emails and SMS messages we send you, including whether you opened or clicked them; and push notifications sent to you. Where in-app chat between Passengers and Drivers or masked phone calls are enabled, we also process the related content and metadata. In-app chat is not currently available in the Applications; if we introduce it, message content and metadata will be processed as described in this Privacy Policy.

Camera and Photo Data:

We use your camera and photo library, with your permission, so that you can upload a profile photograph, upload Driver documents and vehicle photographs, and complete identity verification as described below.

Usage and Device Data:

We automatically collect Usage Data when you use the Service, including your IP address; device type, model and operating system; unique device identifiers and mobile device identifiers; browser type and version; pages or screens viewed, features used and time spent; the date and time of access; and crash reports, performance data and other diagnostic data. We also collect data your browser sends when you visit the Website.

Cookies and Similar Technologies:

We use cookies and similar tracking technologies, including beacons, tags, scripts and pixels, on the Website and in our emails to operate the Service, remember your preferences and analyze and improve the Service.

A cookie is a small file placed on your device. You can set your browser to refuse cookies or to alert you when a cookie is sent. If you refuse cookies, some parts of the Website may not function.

Some parts of the Service and some of our emails contain small electronic files known as web beacons, also called clear gifs, pixel tags or single-pixel gifs, that let us count how many users visited a page or opened an email, gauge the popularity of a section, and check system and server integrity.

Analytics:

We use Google Firebase, including Firebase Analytics and Crashlytics, and Google Analytics to understand how the Service is used, to diagnose crashes and to improve the Service. These providers process device identifiers, IP addresses and app or website usage events on our behalf.

Face Data:

We process face data for Driver identity verification. See the section “Face data (identity verification)” below for full details.

3. How We Use Data

We use personal data to provide and maintain the Service, including matching Passengers with Drivers, routing, navigation, dispatch, fare calculation and monitoring the use of the Service.

We use personal data to manage your Account and your registration as a user, and to give you access to the features available to registered users.

We use personal data to process payments and payouts, issue receipts and invoices, and handle refunds and chargebacks.

We use personal data to verify Drivers, including validating licenses, insurance, vehicle registration and ownership, background check results and identity.

We use personal data to communicate with you by email, phone, SMS, in-app message or push notification about bookings, driver arrival, trip updates, account and security matters and support requests.

We use personal data to send you promotions and updates about news, offers and services that may interest you, unless you have opted out. You can opt out at any time using the unsubscribe link, by replying STOP to SMS, or through your notification settings. Service and account messages are not marketing and cannot be opted out of while your Account is active.

We use personal data to operate ratings and reviews, including moderating and acting on them.

We use personal data to prevent fraud and abuse, including identity verification, detecting duplicate accounts, fake or manipulated rides, payment fraud and abusive or unsafe behavior.

We use personal data to ensure safety, including investigating incidents, complaints, accidents and lost property.

We use personal data to analyze and improve the Service, our products and our marketing, including measuring the effectiveness of campaigns and identifying usage trends.

We use personal data to comply with law, respond to lawful requests, enforce our agreements and establish, exercise or defend legal claims.

We use personal data to handle business transfers, such as a merger, acquisition, reorganization, asset sale or dissolution, in which personal data may be among the transferred assets.

4. Face data (identity verification)

When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app’s software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor. We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active, repeated checks require an image to compare against, and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data. Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

5. App Permissions

Our Applications request the following device permissions. You can grant or revoke each of them in your device settings; some features will not work without them.

6. Who We Share Data With

We do not sell your personal data. We share personal data with the following categories of recipients.

Ondemand Apps OU: our data processor, which operates the software platform behind the Applications and the dispatch system. Identity verification services are performed on our behalf by Ondemand Apps OU.

Amazon Web Services (AWS): hosting and, via AWS Rekognition, an authorized sub-processor used solely for identity verification, as described above.

Stripe, Inc.: payment processing and Driver payouts.

Google LLC: Firebase and Google Analytics, for analytics and crash reporting.

Background check and document verification providers: to verify Driver eligibility.

Communication providers: email, SMS and push notification delivery.

Passengers and Drivers: to complete a trip, we share limited data between them. The Passenger sees the Driver’s first name, profile photograph, rating, vehicle details and location. The Driver sees the pickup and drop-off points and the Passenger’s first name. Full phone numbers and email addresses are not shared where masking is used.

Professional advisors: accountants, auditors, insurers and lawyers, under duties of confidentiality.

Government, regulators and law enforcement: where we believe in good faith that disclosure is required by law or a valid legal request, or is necessary to comply with a legal obligation, protect our rights or property, prevent or investigate abuse of the Service, protect the personal safety of users or the public, or defend against legal liability.

Successors: in connection with a merger, acquisition, asset sale or other business reorganization. We will notify you before your personal data becomes subject to a different privacy policy.

Our service providers may process your data only on our instructions and only for the purposes described in this Privacy Policy.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, and as required to meet legal and tax obligations, resolve disputes and enforce our agreements.

We also retain data for longer where necessary to comply with a legal hold, an ongoing investigation or a pending claim.

8. Your Choices and Rights

You may access and correct your Account data in the app or by contacting us. You may request a copy of the personal data we hold about you. You may request deletion of your personal data; we will respond to email requests for deletion or transfer of personal data within one month and confirm the date of deletion or transfer, but some data must be retained for the periods set out above, for example trip and tax records. You may opt out of marketing at any time via the unsubscribe link in emails, by replying STOP to SMS, or through your in-app notification settings. You may control device permissions at any time in your device settings. You may withdraw consent to identity verification, but Drivers who do not complete verification cannot use the Driver app.

To exercise any of these, email usalackor@gmail.com. We may ask for information to verify your identity before acting on a request. We will not discriminate against you for exercising these rights.

California Residents (CCPA/CPRA):

If you are a California resident, you have the right to know the categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of third parties with whom we share it; to request deletion; to request correction; and to limit the use of sensitive personal information.

We collect the following CCPA categories: identifiers; personal information under Cal. Civ. Code § 1798.80; commercial information; internet or network activity; geolocation data; sensory data, being photographs and, for Drivers, face data; professional information, being Driver license and background data; and inferences drawn from the above.

Sensitive personal information we process is limited to precise geolocation and biometric information used for identity verification. We use it only for the purposes described in this Privacy Policy and do not use or disclose it for purposes other than those permitted under the CPRA.

We do not sell or share personal information as those terms are defined under the CCPA/CPRA, and we have not done so in the preceding 12 months. We do not sell or share the personal information of minors under 16.

To submit a request, email usalackor@gmail.com with “California Privacy Request” in the subject line. You may use an authorized agent, in which case we will require proof of authorization.

9. Data Security

We use commercially reasonable technical and organizational measures to protect personal data, including encryption in transit (TLS), encryption at rest for stored documents and images, role-based access control on a least-privilege basis, audit logging of administrative access, regular backups, and restricting access to personal data to personnel who need it.

No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Location and Transfers

Your data is processed and stored in the United States and in other locations where we or our service providers operate, including the European Union, as Ondemand Apps OU is established in Estonia. This means your data may be transferred to and stored on computers located outside your state or jurisdiction, where data protection laws may differ.

We take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy, and we transfer personal data only to organizations and countries where adequate safeguards are in place.

11. Links to Other Websites

The Service may contain links to websites we do not operate. If you click a third-party link, you will be taken to that third party’s website. We have no control over, and are not responsible for, the content, privacy policies or practices of any third-party website or service. We encourage you to review the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date above. Where changes are material, we will inform you before they take effect by email and/or a prominent notice in the Service. Changes take effect when posted on this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us in the following ways:

Freeber LLC, 30 N. Gould St., Ste R, Sheridan, WY 82801, United States
Email: usalackor@gmail.com
Website: https://www.freeberischeaper.com

Freeber LLC.