Frequently Asked Questions

Get Answers to Your Questions

Explore answers to the most common questions for both our riders and drivers. Find the guidance and solutions you need for your journey with Freeber!

Frequently Asked Questions - Illustration

For Riders

Visit the App Store or Google Play, search for FREEBER, and download the app for free.

We accept all major credit and debit cards, as well as digital wallets. Payment is processed securely via Stripe.

Open the app, enter your destination, choose your vehicle, and confirm your booking. It’s that simple!

Use the app to contact your driver or our support team directly. We’ll do our best to help you recover your lost item.

For Drivers

To drive for FREEBER, your vehicle must meet certain criteria to ensure safety and comfort for passengers. Here are the general requirements:

  • Age of the Vehicle: Your car should typically be no older than 10 years. This requirement helps maintain a modern fleet and enhances the passenger experience.
  • Condition: The vehicle must be in good working condition, free from major cosmetic damages, and pass any required inspections.
  • Size: Sedans, SUVs, and minivans are generally accepted, as long as they can comfortably seat at least four passengers.
  • Insurance: You must have valid insurance that covers your vehicle for ridesharing. By ensuring your vehicle meets these requirements, you can provide a high-quality service to your passengers. If you have further questions or need detailed specifications, please refer to the official FREEBER documentation or contact our support team.

By ensuring your vehicle meets these requirements, you can provide a high-quality service to your passengers. If you have further questions or need detailed specifications, please refer to the official Freeber documentation or contact our support team.

Payments at Freeber are processed through Stripe, which enables smooth and secure transactions. The payment process usually works like this:

  • Completed Trips: Once the driver has completed the trip, the fare is automatically calculated based on the app's pricing structure.
  • Payment collection : Stripe manages passenger payment collection. This ensures that drivers do not have to directly handle cash or perform payment processing.
  • Driver's income : Drivers earn a percentage of the fare, which can range from 60% to 75?pending on their level and performance
  • Payment schedule: The income is regularly transferred to the drivers' account, usually we start the treatments on the Monday after the end of the trip.
  • Transparency : Drivers can view their earnings and payment history through the app, ensuring transparency of their earnings per trip.

The goal of this payment process is to make it easy and efficient for drivers to receive their earnings while providing a secure way to manage passenger payments. If you have any further questions or need more details on any aspect, please feel free to reach out!

There is no formal beginner training required for Freeber drivers because the app is designed to be user-friendly and intuitive. Most drivers find that they can easily navigate the features and functionalities without needing extensive instruction.

  • The straightforward design allows for quick onboarding and immediate use. However, we encourage new drivers to explore the app and familiarize themselves with its various functions, and our supportive community is always available to assist with any questions or concerns they may have.

You can reach Freeber's customer support through several channels for any inquiries or assistance you may need. Typically, you can:

  • In-App Support: Use the support feature within the Freeber app, where you can submit questions or issues directly to our support team.
  • Email: Send an email to our customer service address, which is usually provided on our website or in the app.
  • Facebook Group: Join our dedicated driver community on Facebook, where you can connect with other drivers and support staff.
  • Website Contact Form: Fill out the contact form available on our official website for a prompt response from our support team.

Feel free to reach out through any of these methods, and our team will be glad to assist you!